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A California Supreme Court decision this week may have national implications for those who have customers review their business and services online.
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Yeah! Of course negative reviews should be allowed to stay. What is the point of reviews if not allowed? However, there should be a mechanism for the “accused” to leave a rebuttal.
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If there is 1 bad and 50 good reviews, it should be obvious either something happened that day – or the review poster is “uniquely challenged”!
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It is amusing to read some of the reviews on Amazon (and others) – 200 people say the item is great, 3 say not. One of the 3, because the outer carton was damaged, another because the delivery was left on the front porch and it rained and another that did not know an “annual license” means they had to pay for it again next year. None of which impacts the quality of the item purchased.
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No system is perfect. I have purchased an item and been asked for a review before it is delivered! And, if you give them a good review – you get another free. It perpetuates perhaps until they stop the 2fer!
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